Processing your order and sending the tracking code generally takes 24 to 48 hours.

Please note that, in any case, the tracking page needs a few days to start recording the first events, and that some delays may occur during peak or promotional periods.

No, orders received over the weekend will be processed and shipped on the first available business days.

Email communications regarding orders are automated, consequently, a notice of shipment over the weekend does not certify their immediate departure.

Please note that, in any case, the tracking page needs a few days to begin recording the first events.

Shipping times vary based on order quantity and courier availability.

Delivery is generally within 5-12 business days from the date of order fulfillment.

Please note that the above timelines are to be considered an estimate, and therefore may vary slightly based on product availability, product type (such as a custom product), warehouse location, and any logistical slowdowns, for which we are not responsible or do not have direct control.

When the order is taken over by Amazon Shipping Italy for the last stage of delivery, the recipient may receive a delivery estimate that appears abnormal or longer than expected.

However, we would like to reassure our customers that these estimates do not reflect the actual delivery schedule. At the time of notification, the package is already at an advanced stage, and simply needs to be transferred to the local sorting center before being delivered. As a result, despite the conservative forecast, delivery generally occurs within 1-2 business days of receiving the notification.

We recommend monitoring the latest updates via the Amazon Shipping Italia tracking page for more accurate updates.

If you did not receive your package from the curbside van, check your mailbox or the immediate area. You may also consider asking neighbors or the building concierge.

Depending on the courier who handled your final delivery, you may receive an email communication from them about precautions taken for delivery during your absence. This communication may include details about the safe location or hiding place of the package, including photos, reliance on a concierge or neighbor, and similar solutions. If you still cannot find the package at this point, please contact us promptly.

Depending on the logistics company in charge, we may have the option of providing proof of delivery from the courier company that handled the final delivery. If the proof indicates that the package was successfully delivered, and the shipping information is correct, unfortunately, we cannot issue a refund. However, we encourage you to contact the courier directly to file a claim.

We would like to let you know that the courier is not obligated to notify the recipient of the package by telephone prior to delivery, it is therefore a matter of cordiality.

Similarly, porterage service, such as delivery to the floor in an apartment building, is not included in the shipment offered by the courier. Therefore, the decision to offer this service is at the complete discretion and risk of the delivery operator.

If these conditions have resulted in a failed or rejected delivery attempt, please schedule a new delivery attempt to ensure that you are available to receive the package.

If your package has been processed, shipped, but has not yet arrived at its destination, follow these steps:

1. Check the shipping status
Verify the tracking number provided in the shipping confirmation for updates on your package’s status. Use the "Track Your Order" section on our website.

2. Consider the estimated delivery time
Standard delivery times are 10 business days from the order processing date. During this period, you will receive periodic email updates to keep you informed about your package’s status.If you provided an incorrect email address or your inbox is full, we won’t be able to send updates until you provide a valid email address. While some of our communications can be redirected to a new email, this is not possible for notifications sent directly by the courier, as recipient details cannot be changed after order processing.

3. Wait until the end of the estimated delivery period
If the 10-business-day period has not yet passed, your package may still be in transit.

4. Contact customer service
If your package has not arrived within the expected 10 business days, reach out to our customer service team via the "Contact Us" page. Provide your order number and tracking code, and we will do our best to assist you.

5. Delays and unexpected issues
We strive to continue offering free worldwide shipping, but delays and unexpected issues can be more common during peak periods. Please allow up to 30 days for delivery before considering canceling your order.

Shipping orders to all parts of the world, we manage our products through warehouses distributed in UK, France and Asia. If we run out of stock at one location, your order will be shipped from another warehouse at no additional cost. For your convenience, we take care of all shipping costs entirely, including customs and customs clearance costs, so you don't have to worry about a thing.